We established a support center in the Philippines(Manila) in
order to streamline and improve the quality of support
we can provide to Japanese Corporations’ overseas operations.
If you have completed a global implementation,please leave it to
us to support and maintain your system.
Merits of Implementing a Global Helpdesk
・Attain highly cost-effective support through a centralized offshore team.
・Minimize downtime through fast support.
・Ability to build an optimal support structure with appropriate resources.
・Bilingual Support (English and Japanese).
・Provide service based on the support situation/Regular reporting.
・Visualization of the support situation/Regular reporting.
・Provide support that is in line with the customer’s security and
approval processes, on both the Business and System side.